Privacy Policy

Privacy Policy

Document Updated Date: 14^th June 2024

Introduction

Welcome to Blake Telecom’s privacy policy. This document outlines how we collect, use, and protect your personal information when you visit our website, www.blake-telecom.co.uk, or engage with our services. At Blake Telecom, your privacy is of utmost importance to us, and we are committed to ensuring the confidentiality and security of your personal data. This privacy policy complies with the General Data Protection Regulation (GDPR) and other relevant data protection laws applicable in the United Kingdom.

Who We Are

Blake Telecom is a leading provider of telecommunication services in the UK. Our registered office is located at 2 Peel Court, St Cuthberts Way, Darlington, County Durham. DL1 1GB. We provide a range of services, including internet connectivity, phone systems, and other related services. For any questions regarding this privacy policy or our data protection practices, you can contact us at accounts@blake-telecom.co.uk.

Information We Collect

Personal Data

We may collect and process the following types of personal data about you:

• Contact Information: Name, address, email address, and phone number and other personal date relating to your query or order.
• Financial Information: Bank account details, payment card information (where applicable) and billing address.
• Service Usage Information: Details about (but not limited to) your usage of our services, including call records, text messages, internet usage data, and service preferences.
• Technical Information: IP address, existing telecom systems, network details, operating system, device identifiers, and other similar information to ensure that we gain all the relevant details to ensure a smooth service transition from you old provider to Blake Telecom.

Non-Personal Data

We also collect non-personal information that does not directly identify you. This may include:

• Browser Information: Such as browser type, language, and version.
• Device Information: Including the type of device you use, operating system, and unique device identifiers.
• Usage Data: Information about how you use our website, including pages visited, time spent on the site, and other analytical data.

Methods of Collection

We collect personal data in the following ways:

Direct Interactions:

You provide us with your personal information through:

• Account Creation: When you register for an account on our website.
• Service Enquiries: When you enquire about our services through our contact forms, email, or phone.
• Transactions: When you make a purchase or subscribe to our services.
• Surveys and Feedback: When you participate in surveys or provide feedback.

Automated Technologies

We use automated technologies to collect data as you browse our website:

• Cookies: Small files placed on your device to enhance your experience. Cookies help us understand how you interact with our website and allow us to offer a personalised experience.
• Web Beacons: Small graphic images or other web programming code included in our web pages and email messages that are used to track and measure usage and performance.
• Log Files: We collect information about your use of our website, such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

Third Parties: From third parties, such as credit reference agencies, fraud prevention agencies, and partners who provide services on our behalf.

How We Use Your Data

We use your personal data for the following purposes:

• Provision of Services: To provide, manage, and improve the telecommunications services you have requested.
• Billing and Payments: To process payments, manage billing, gain information from credit reference agencies and collect debts.
• Customer Support: To provide customer service and support, including responding to inquiries and troubleshooting issues.
• Marketing and Communication: To send you information about our products, services, promotions, and updates. You can opt-out of marketing communications at any time.
• Legal and Regulatory Compliance: To comply with legal obligations, such as retaining certain data for tax, anti-fraud, and anti-money laundering purposes.
• Service Improvement: To analyse and improve our services and to conduct research and analytics.
• Compliance: To comply with legal obligations, prevent fraud, and protect our rights and the rights of others.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: Processing necessary for the performance of a contract to which you are a party.
• Legal Obligation: Processing necessary for compliance with a legal obligation.
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests are not overridden by your rights and interests.
• Consent: Where you have provided consent for specific processing activities.

Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third parties who provide services on our behalf, such as payment processors, technical support, order placement, accounting software, platform configuration, and marketing agencies.
• Legal and Regulatory Authorities: To comply with legal obligations or respond to lawful requests, credit reference agencies, emergency services and law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Data Security

We implement robust security measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:

• Encryption: We use encryption technologies to protect sensitive information during transmission.
• Access Controls: Only authorised personnel have access to your personal information, and they are required to maintain the confidentiality of this information.
• Regular Audits: We conduct regular audits and assessments of our data protection practices to ensure ongoing compliance and improvement.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Specific retention periods depend on the nature of the data and the purposes for which it was collected.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request correction of any inaccurate or incomplete data.
• Erasure: The right to request the deletion of your personal data, subject to certain conditions.
• Restriction: The right to request the restriction of processing of your personal data.
• Data Portability: The right to request the transfer of your personal data to another party.
• Objection: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Withdraw Consent: The right to withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at accounts@blake-telecom.co.uk. We will respond to your request within one month.

Cookies and Tracking Technologies

What are Cookies?

Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, improve the user experience, and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.
• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve the performance of our site.
• Functional Cookies: These cookies allow our website to remember choices you make and provide enhanced features.
• Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests.

Managing Cookies

You can manage cookies through your browser settings. You can choose to block or delete cookies, but this may affect the functionality of our website. For more information on how to manage cookies, visit www.allaboutcookies.org.

Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at accounts@blae. We will take steps to delete such information as soon as possible.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new privacy policy on our website. Your continued use of our website after any changes to this privacy policy will constitute your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Blake Telecom Ltd.
2 Peel Court, St Cuthberts Way, Darlington, County Durham, DL1 1GB
Email: accounts@blake-telecom.co.uk
Phone: 01325647000

Thank you for choosing Blake Telecom Ltd. We are committed to protecting your privacy and providing you with transparent and secure telecommunications services.

This Privacy Policy is intended to comply with the requirements of the Data Protection Act 2018 and the UK GDPR. If you have any questions about this policy or need further assistance, please contact our Data Protection Officer at the contact details provided above.